So geht Netzwerk heute - Tenzing Opearations

We take care of vulnerabilities
before they cause damage.

Your business is only as strong as the foundations on which it is built. But how safe actually are these foundations? Even small vulnerabilities in your network can have a big impact.

Sudden failure, data leaks or inefficient systems don’t just disrupt operations; they can also have expensive consequences. According to a Bitkom study, in 2022, German companies suffered 203 billion euro worth of damage as a result of cyber attacks.

Our cyber resilience programme focuses on information security, business continuity and organisational resilience.
Thanks to an anticipatory and holistic security strategy, we can offer you a very low scope for attack.
Continuous monitoring and reporting.

Your network isn’t just supported; we also actively monitor and protect it – around the clock, 365 days per year. Vulnerabilities are detected before they can cause damage. With Network as a Service (NaaS), this is precisely what you can achieve.

Attacks on business are becoming more professional

We support clients from both system-relevant KRITIS and BaFin environments and are familiar with the corresponding extensive regulations.

What we can do for you
and what you don’t need to worry about any more.

Network
as a Service

tenzing IT Ops bears the procurement costs and leases the hardware – OPEX.*
Continuous support from tenzing IT Ops.
tenzing IT Ops minimises the risk of failure through proactive monitoring.
tenzing IT Ops takes responsibility for managing the network.
tenzing IT Ops implements security measures.
tenzing IT Ops scales the network in good time and with flexibility based on the progressing needs.
Reduction of operating costs thanks to an efficient use of resources. (Hardware, energy and FTE for your IT professionals)
tenzing IT Ops provides the hardware.

*We purchase the property at the client network, whether already existing (sale & lease) or new.

Managed
Network

Client pays for the hardware – CAPEX.
Continuous support from tenzing IT Ops.
tenzing IT Ops minimises the risk of failure through proactive monitoring.
tenzing IT Ops takes some of the responsibility for network management.
tenzing IT Ops implements security measures, to the extent that the hardware configuration permits this.
tenzing IT Ops scales the network based on the progressing needs and availability.
Reduction of operating costs thanks to an efficient use of resources. (Energy and limited FTE for your IT professionals)
tenzing IT Ops provides the hardware.

Network
Support

Client pays for the hardware – CAPEX.
Client contacts tenzing IT Ops only in support cases.
tenzing IT Ops minimises the risk of failure through automated monitoring.
tenzing IT Ops takes responsibility for managing the network.
tenzing IT Ops implements security measures.
tenzing IT Ops scales the network in good time and with flexibility based on the progressing needs.
Reduction of operating costs thanks to an efficient use of resources. (Hardware, energy and FTE for your IT professionals)
tenzing IT Ops provides the hardware.

Advantages in detail

Increased performance thanks to many years of expertise and tried-and-tested solutions
High degree of automation for fast and efficient information exchange
Permanently uninterrupted work increases employee productivity
Fast connection of new locations and smooth integration of new technologies
Focusing on key parameters speeds up the identification of performance or security-related network malfunctions
In-depth analyses often provide new insights and serve as a basis for decision-making by the management team

Customer hands over construction, maintenance and monitoring of the network
Freeing the customer from constant adjustments and increasing requirements
tenzing IT Ops provides infrastructure, hardware, software and know-how
tenzing IT Ops is responsible for availability, connectivity, performance and security
Contractually fixed and calculable fee model instead of unexpected infrastructure investments
Creating freedom for IT specialists by relieving them of routine tasks
Modular bookability of network services (service level agreements) enables payment only for required resources and functions

Cyber resilience: information security, business continuity and organizational resilience
Assessment and prioritization of risks from business processes, vulnerabilities and compliance violations
flexible solutions: Proportionality of protective effect to costs
coordinated and automatically triggered defense mechanisms:
Predictive security strategy with a small attack surface
secure network architecture

Flexible adaptation of the network to company growth and advancing requirements and technologies
Dynamic integration of different working environments such as office and remote
Fast scaling without sacrificing performance, efficiency or security

Just-in-time risk management for uninterrupted business operations
Focus on business-critical applications
Risk reduction strategy includes real-time monitoring, dynamic risk assessment and agile response
24/7 availability

Growing importance of IT operations in day-to-day business
Reasons to outsource non-core business-related IT tasks:
Concentration of managers and responsible employees on strategic business objectives
IT Ops experts have specialized expertise and therefore (usually) achieve higher quality in the management of operational issues
Our experience results from permanent support for a wide range of network topologies
thousands of tried-and-tested processes and routines protect against errors

Combination of best practices and advanced technologies
Monitoring and optimization of all network resources
Scalable network infrastructure solutions facilitate the integration of new devices and applications
Reduction of human intervention to minimize errors
Use of modern automation tools and scripting languages to control routine tasks and implement new requirements more quickly
Carrying out complex configuration adjustments and ensuring consistent configurations
Possible validation through a proof of concept (PoC) during a test parallel operation

Real-time monitoring of all network activities
Network analysis and diagnostics tools enable the rapid identification, isolation and elimination of weak points
Monitoring tools for tracking performance indicators and early detection of bottlenecks
Prioritization of business-critical applications through network segmentation
Provision of detailed reports on network performance including recommendations for action

You get
a trustworthy partner.

a reliable fixed price model

a personal point of contact

a confidentiality obligation

Security, trust, scalability – with tenzing IT Operations, you don’t just get sophisticated complete solutions for a fixed price; you also get a reliable partner on which you can rely in all situations.

over 30 years of experience

an owner-managed business

You decide
which resources we take on for you.

A fixed point of contact who knows you and makes sure that  we can respond quickly and flexibly to changes within your organisation at any time is always part of the package – regardless of the size of your business or your location in Europe.

Our services are based on defined SLAs and guarantee you the highest degree of security in budget planning and your IT functionality.

Everything was working fine before. Somehow.

But who is responsible in the event of damage?
Do you have enough IT managers incorporated into the management of your network so that illness and holidays do not lead to a gap in the corresponding expertise?

You decide which financial and personnel resources you would like to replace or supplement with our services. Simply decide on the financing model that supports your business the best: CAPEX, OPEX or a mixed form.

Keep an overview
thanks to the monthly network analyses.

Is your network doing what it’s supposed to?
Our monthly analyses provide:

proactive reporting on the network performance
indications of vulnerabilities and their causes
clear recommendations for action

Our monthly reports (IT Management Summary) are based on real-time monitoring of all network activities. We follow all performance indicators so that we can identify bottlenecks at an early stage as well as long-term trends. Our monitoring allows us to identify, isolate and rectify vulnerabilities quickly. Our extensive analysis tools form an excellent basis to make well-grounded decisions, also with regard to budget planning. These tools enable us to interpret, categorise and prioritise errors. Data protection is, of course, always guaranteed.

Our monthly reports (IT Management Summary) are based on real-time monitoring of all network activities.

Our start routine forms the basis
of good cooperation.

Non-binding initial discussion with indication of costs available straight away

Initial infrastructure analysis to record and evaluate your IT environment

Optional validation (PoC) during a parallel operation for test purposes

Recommendations for action and quotes for taking measures

Permanent reporting ensures that you keep an overview of operations at all times.

Request a
non-binding quote today

Whether you call or send an email, we’ll be delighted to hear from you. You will be surprised how quickly we can prepare a quote to give you an initial guideline value.

Arne Göttsch,
Sales Manager

T: +49 451 120 135 03

arne.goettsch@tenzing-operations.de

We are tenzing IT Ops,
the network experts from Lübeck.

The tenzing IT Operations founding team: Christian Beckers, Britta Jacobsen, Björn Meyer, Gunnar Petersen, Lisa Marie Heyne-Böttcher, Arne Göttsch, Tobias Trense

The tenzing IT system house is situated in charming northern Germany, in Lübeck to be precise. What part of the world could be better? For over 30 years, we have focused on the areas network, IT security and data centres. And it’s definitely worthwhile.

We know these topics better than practically anyone else. This is highlighted by our trust-based cooperation with known manufacturers such as Hewlett Packard Enterprise/Aruba. Many notable clients value our expertise, within Germany and also beyond.

In addition to numerous medium-sized businesses in the region, our clientele also includes various public authorities and international groups who value our personal and efficient cooperation. We are proud of that fact that our founders and owners Björn Meyer and Gunnar Petersen play an active role in the business and allow their far-reaching expertise to influence projects.

Over the years, they have developed an extensive portfolio of services surrounding the three areas of business. In this way, tenzing doesn’t just impress when it comes to active and passive components for network infrastructure; but also in areas such as cabling, server room retrofitting or radio relay solutions.

Our IT security makes sure that all systems within your business and the data stored within them are reliably protected from misuse, disclosure and theft. Complex data management with sophisticated server and storage concepts round off our portfolio.

Made just for you:
tailored managed services

In all three areas, managed service solutions play a key role. These are tailored to suit the relevant IT tasks of each individual business. Our managed service concepts are just as varied as the businesses that we support. They range from advisory support of existing IT departments in specific issues to complete insourcing of an IT department.

The entire IT market is moving ever faster to “as a Service” models. In order to react swiftly to market developments, we are also taking this step and grouping together corresponding offers at tenzing IT Operations GmbH.

tenzing would like to continue to support clients in the future in a way that you would expect from a business named after the most famous Sherpa*: calmly and reliably. So you don’t need to think about your IT any more – we’ll do that for you.

* Tenzing Norgay helped Sir Edmund Hillary achieve his greatest success in being the first to reach the summit of Mount Everest, while remaining in the background himself.

Frequently asked
questions and answers

There are no investment costs for NaaS. You pay a fixed monthly service fee and thus optimise your budget planning.

No, our NaaS can of course be distributed over several locations – we also have international clients which we support in their operations throughout Europe.

Yes. Our team of IT specialists can take on the complete operation and support of the provided network while you are kept informed of all key occurrences and can focus on your core business.

The term of contracts can be defined on a case-by-case basis. Most clients start with a minimum of 36 months.

There are no specific requirements. Our experts can advise you in advance with regard to your individual needs so that we can prepare a tailored solution out of the required hardware, software, and services.

Yes. If your requirements change during the term of the contract, the scope of services can be adjusted flexibly.

With our 30 years of experience, we’re not merely here to show off an extensive portfolio of services; we can also talk about the numerous partners and clients who count on us and rely on our expertise. You too can become a satisfied customer.

We look after your network and guarantee that all components are taken into account. This also includes statutory requirements and regulations. This is why we deal with experts in this area on your behalf and expand our portfolio so that you can focus on your core topics.